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CSR24 Users
Horton encourages all of our clients to use our 24-hour-a-day, 7-day-a-week, web-based customer service tool, which is provided in conjunction with CSR24. This is the preferred method to service your account online with Horton, as you can perform the largest number of activities.
To use CSR24, you will need a special User ID and Password, which are available from Horton.
If you are a Horton business customer for Commercial Insurance, please click on this link to request your User ID & Password
csr24hrms@thehortongroup.com
If you're a Horton Personal Insurance customer, please click on this link to request your User ID & Password.
csr24hpi@thehortongroup.com
NON-CSR24 Users
Even if you do not use CSR24, you can still use our web site to perform a limited number of customer service tasks. Please note the menu below:
Request Certificate of Insurance
Request MVR’s on Drivers
24-Hour Claims Phone Numbers
| Carrier |
Reporting Number |
| Acuity |
800-242-7666 |
| AIG – Workers Comp |
877-802-5246 |
| AIG – Other than Work Comp |
877-802-5246 |
| Allied |
800-532-1212 |
| Amerisure |
800-554-2607 |
| CNA |
877-262-2727 |
| General Casualty |
888-737-8256 |
| Citizens - Hanover |
800-628-0250 |
| Hartford |
800-327-3636 |
| Indiana Insurance |
800-279-7221 |
| St. Paul/Travelers |
800-238-6225 |
| State Auto |
800-766-1853 |
| United Heartland |
800-258-2667 |
| Zurich |
800-987-3373 |
OVERVIEW OF CSR24
CSR24 is Horton's newest online customer service tool. This system allows you to make detailed service requests and view up-to-date information about your insurance policies written through The Horton Group. Best of all, it's available 24 hours a day / 7 days a week.
Click here to access CSR24
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